Delete your account

Vetrelo for Android and iPhone, by Kineto Soft (Ugur Akcelik).

Have Vetrelo Pro? Deleting your account does not cancel your subscription. Cancel it first in Google Play or in your iPhone’s Settings (how to cancel).

In the app

Open Vetrelo and tap the account icon at the top of the home screen.
Scroll down and tap Delete account.
Confirm. If Pro is on, the app first offers to open your subscription in the store.

Your account is deleted at once, and the app starts again with a new, empty account.

By email

If you can’t use the app, email info@kineto-soft.com with the subject “Delete my account”. We don’t know your name, so please include one of these:

the email of the Google account or Apple ID you signed in with in the app (send the email from that address if you can);
your account ID, shown in the app under Account;
or the order ID of a Pro purchase, from your Google Play or App Store receipt email.

We may ask you to confirm that the account is yours. We delete it within 30 days and tell you when it is done.

What we delete

Your account and account ID, and the sign-in keys.
All your photos and designs, and their job records.
The link to your Google account or Apple ID, with its email address. For an Apple ID, we also ask Apple to end the link.
Your consent records for the 18+ check and for AI processing, your reports and your app usage events.

What we keep, and for how long

Purchase records (product, store order ID and date; never card details): for accounting and tax, for up to 10 years as Italian law requires. They are no longer linked to your account.
Your auto-renewal consent (the time you ticked the box when you bought Pro): 3 years, or 1 year after your subscription ends if that is later, as California law requires.
Weekly design counts for a Pro subscription (no images): up to 100 days, so that the weekly limit can’t be reset.
Database backups: deleted data is gone from them within 14 days.
Server logs: up to 30 days.
Google: Google may keep photos and designs for up to 55 days after a design was made, to check for abuse, then deletes them. We cannot shorten this.
Copies you saved or shared stay on your phone and wherever you shared them. We can’t delete those.

Only want your photos gone?

You don’t need to delete your account. In the app, open Account and tap Delete my photos now. It deletes all your photos and designs at once and keeps your account and Pro. Photos and designs are also deleted automatically after 7 days.