Support

Vetrelo for Android and iPhone. Made by Ugur Akcelik (Kineto Soft).

Need help? Email info@kineto-soft.com. In the app, Account → Help opens an email with your app version filled in. Please tell us your phone model and, for a problem with one design, roughly when you made it. We reply within a few days.

How it works

Tap New design, or pick a mode: Redesign, Furnish an empty room or Declutter.
Take a photo of the room, or pick one from your phone. Stand in a corner, hold the phone level and use daylight. A dark or small photo still works, but more light gives better results.
Pick the room, then a style. (Declutter has no style step.)
Tap Create design. It usually takes under a minute. You can leave the app while it works.

Your design keeps your walls, windows, doors, floor and camera angle. Drag the slider to compare. Designs stay in My designs for 7 days, so save the ones you like to your phone.

Why was my photo blocked?

Google’s AI turns down some photos, for example photos with people in them (also in pictures or mirrors). You were not charged. Please choose another photo, or take a new one without people. Trying the same photo again would be turned down again, so the app does not offer “Try again” here.

My design failed

Failed designs are never charged. If a design can’t be finished, your free design or your Pro design is given back automatically, and your weekly count goes back down. Tap Try again to make it again with the same photo and choices.

When many people are designing at once, the app says so and keeps trying for you for up to 15 minutes. You can leave the app while it waits.

The free design

Your first design is free, in any mode, room and style. No card is needed. The app gives it only when it can check your phone (Google Play Integrity on Android, Apple App Attest on iPhone). If your phone can’t pass the check, for example because Google Play is out of date, there is no free design, but everything else works.

The weekly limit

Pro includes up to 20 designs a week, on the weekly and the yearly plan.
Each design counts as 1, also each “Try another style” and “Declutter again”.
Failed and blocked designs don’t count. Designs you delete still count.
Your week starts on the day your Pro started, and the count starts again every 7 days. Account shows how many you used and when it resets, for example “12 of 20 designs this week · resets Tue, Nov 17”.
When you reach 20, you can make more designs on the reset day. There is nothing extra to buy.

Cancel Pro

You can cancel at any time. Pro stays on until the end of the period you paid for. Deleting the app or your account does not cancel Pro.

Android: open the Google Play app, tap your profile picture, then Payments & subscriptions → Subscriptions → Vetrelo → Cancel subscription. Or open play.google.com/store/account/subscriptions.
iPhone: open Settings, tap your name, then Subscriptions → Vetrelo → Cancel Subscription. Cancel at least 24 hours before it renews.
In the app: Account → Manage subscription opens the right store page.

Restore purchases

On a new phone, or after a reinstall, open Account (or the Pro screen) and tap Restore purchases. Use the same Google Play account or Apple ID you paid with. The app then says “Pro is on.”

Restore brings back Pro, not your designs. To keep your designs on a new phone, sign in first: Account → Save your designs with Google (Android), or Sign in with Apple or Continue with Google (iPhone). Then sign in the same way on the new phone. Designs are still deleted after 7 days.

Refunds

The store that took your payment handles refunds:

App Store: go to reportaproblem.apple.com, sign in with your Apple Account and choose Request a refund.
Google Play: see Google’s refund policies.

If something went wrong, email us too. If the store refunds Pro, it ends at once.

Delete photos or your account

Photos and designs: Account → Delete my photos now. This deletes all your photos and designs on our server and in the app. Your account and Pro stay. Or do nothing: they are deleted after 7 days.
Your account: Account → Delete account. Cancel Pro first: deleting your account does not cancel it. Without the app, see Delete your account.
Stop sending photos to Google: Account → AI processing consent → Withdraw.

Report a design

Tap the flag at the top of the design (“Report this design”). Pick what is wrong: Changed my walls, windows or doors, Not my room, Offensive or unsafe, or Other. You can add a note. Then tap Send report. No sign-in is needed. We read every report.

Using a design in a listing

A furnished design carries the label “Virtually staged”, and a decluttered one “Digitally altered”. If you use one in a property listing or ad, say so next to the photo and show the original photo too. In California this is the law for agents (AB 723). Tap Export before + after to save both photos, and copy the caption the app offers: “Virtually staged. Furniture is not included. Original photo available.” See the Terms.